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Endicia Error Code Reference Guide

TJ
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Errors

Error Code Error Code String Error Message
101 GenericError {Error Message}
102 InternalEndiciaError Internal Endicia Error: {Error Message}
307 InvalidOriginZipCode Invalid origin ZIP Code.
308 InvalidDestinationZipCode Invalid destination ZIP Code.
404 MailClassNotSupported Mail class not supported ({Mail Class}).
405 InvalidMailClass Invalid mail class ({Mail Class}).
406 MailpieceWeightMustBePositive Mailpiece weight must be greater than zero.
407 MailpieceWeightExceedsMaximum Weight ({Weight} ounces) exceeds maximum allowed for Mail Service ({Weight} ounces).
409 InvalidMailpieceValue {Description} value is invalid.
410 MailpieceValueMustBePositive {Description} value must be greater than $0.00.
411 MailpieceValueExceedsMaximum Mailpiece value exceeds the {Amount} maximum allowed for {Insurance Type}.
412 MailpieceShapeNotSupported Mailpiece shape not supported ({Mailpiece Shape}).
413 InvalidMailpieceShape Invalid mailpiece shape ({Mailpiece Shape}).
414 ServiceLevelNotSupported Service Level not supported ({Service Level}).
415 InvalidServiceLevel Invalid Service Level ({Service Level}).
416 SortTypeNotSupported Sort Type not supported ({Sort Type}).
417 InvalidSortType Invalid Sort Type ({Sort Type}).
418 PricingNotOffered {Pricing} pricing is not offered for {Mail Service}.
420 MailServiceNotAvailableToCountry {Mail Service} is not available to {Country Name}.
421 InvalidCountry {Country} is not a valid country.
422 OnlinePostageNotAllowed Online postage is not allowed for {Mail Service} to {Country Name}.
423 LimitedMailServiceToCountry {Mail Service} to {Country Name} is limited to {allowed mail service(s)}.
430 MailpieceDimensionsMustBePositive Mailpiece length, width, and height must be greater than zero.
431 MailpieceDimensionsRequired Mailpiece dimensions are required for {Mail Class}.
434 LengthPlusGirthExceedsMaximum Mailpiece length plus girth of {Dimension}" exceeds maximum of {Dimension}" allowed by Mail Service.
436 InvalidEntryFacility Invalid Entry Facility ({Entry Facility}).
437 EntryFacilityDoesNotServiceDesination Entry Facility {Entry Facility} does not service destination ZIP code {ZIP code}.
440 DeliveryConfirmationNotAvailable Delivery Confirmation is not available for {Description}.
441 SignatureConfirmationNotAvailable Signature Confirmation is not available for {Description}.
448 InsuranceNotAvailableToCountry {Insurance Type} is not available to {Country Name}.
449 ExtraServiceNotAvailable {Extra Service} is not available for this mailpiece.
501 NoCubicPostageCalculator Cubic postage calculator is not available for {Mail Class} {Pricing} pricing.
502 CubicPricingNotOffered Cubic pricing is not offered for {Mail Class} {Pricing} pricing.
503 MailpieceCubicVolumeMustBePositive Mailpiece cubic volume must be greater than zero.
504 MailpieceCubicVolumeExceedsMaximum Cubic volume ({Volume} cu. ft.) exceeds maximum of {Volume} cu. ft. allowed for mail service.
1001 MissingOrInvalidXMLElement Missing or invalid data element: {Element Name}
1002 ElementNotAllowed Element not allowed: {Element Name}
1011 InvalidTrackingNumber Service Type Code in Tracking Number must match Services requested for the package.
1020 InvalidRecreditAmount RecreditAmount must be greater than zero and less than $100,000.
1050 NoCustomsItems Customs Info does not contain any customs items.
1051 InvalidCustomsItemData {Element Name} must be a positive numeric value {Amount} or less.
1052 TotalCustomsValueMustBePositive Total customs value must be a positive numeric value 99999.99 or less.
1053 ContentsWeightExceedsPackageWeight Total package weight must be equal to or greater than the sum of the item weights.
1054 ExceedsItemLimitForCustomsForm {Form Type} is limited to only {n} items.
1055 ExceedsValueLimitForCustomsForm Total customs value cannot exceed {Amount} for mailpiece using Customs Form {Form Type}.
1059 InvalidMailClassForOD {Mail Class} is not a valid MailClass for open and distribute service.
1061 NoServicesAllowedForOD No extra services are allowed with Open and Distribute service
1062 IncorrectWeightForOD Enclosed mail cannot be placed directly in sacks and should be placed in tray(s), if package weight is less than 5lbs
1064 ConflictingServices Conflicting services requested.
1066 SelectedServicesDoNotApply Selected services {Service 1, Service 2,…} do not apply.
1067 SignatureRequired Signature cannot be waived for Express Mail shipments when Adult Signature, COD, USPS insurance, or Hold For Pickup has been selected.
1101 AccountNotAuthorizedForLabel Account #{Account Number} is not authorized for the requested label type.
1103 MailpieceShapeNotSupportedForLiveAnimals USPS-provided packaging is not allowed when shipping live animals.
1109   Endicia Pay-On-Use Returns service is not available for this USPS service combination.
1501 ExceedsLimitForAddressLines Address lines exceed maximum allowed.
1505 MailClassNotAllowedForLabel {Mail Class} is not allowed for label.
2010 InvalidAccountStatus Account #{Account Number} has an invalid status. Please contact the Endicia Label Server Support Team.
2011 AccountNeedsPassPhraseReset Account #{Account Number} requires a Pass Phrase reset.
2012 AccountSuspendedBadLogins Account #{Account Number} has been suspended due to multiple login attempts with an incorrect Pass Phrase. Please contact Endicia customer support at (650) 321-2640 x130 or LabelServer@endicia.com.
2013 AccountSuspendedForCause Account #{Account Number} has been suspended. Please contact Endicia customer support at (650) 321-2640 x130 or LabelServer@endicia.com.
2014 AccountPendingClose Account #{Account Number} is scheduled to be closed. Please contact Endicia customer support at (650) 321-2640 x130 or LabelServer@endicia.com.
2015 AccountIsClosed Account #{Account Number} is closed. Please contact Endicia customer support at (650) 321-2640 x130 or LabelServer@endicia.com.
2020 AccountNotQualifiedForMailClass Account #{Account Number} is not qualified for {Mail Class}.
2021 AccountNotQualifiedForFeature Account #{Account Number} is not qualified for {Feature Description}.
3005 NameOrCompanyRequired {Sender’s
3010 InsuredValueExceedsEndiciaMaximum Insured value exceeds the $10,000 maximum allowed by Endicia.
3011 InsuredValueMustBePositive Insured value must be greater than $0.00.
3020 FailedValidatingShipFromAddress Unable to validate Ship From address.
3021 FailedValidatingShipToAddress Unable to validate Ship To address.
3023 ExpressMailNotAvailableToDestination Express Mail Service is not available to the destination address.
3024 ServiceNotAvailableToDestination One or more services are not available to the destination address.
3025 CustomsFormNotAllowedForMailpiece Customs Form is not allowed for mailpiece.
3027 ConsolidatorslabelsNotAllowed Requested Consolidator Label is invalid.
4001 InvalidFieldInDialAZipResponse The {Field Name} field in Dial-A-ZIP response is invalid.
11001 FailedRetrievingPICNumber Unable to retrieve PIC number: {Description}
11002 PICNumberServiceError Error returned from PIC Number Service.
11003 InvalidPICNumberReceived Invalid PIC number received: {Number}
11101 FailedRetrievingExpressMailNumber Unable to retrieve Express Mail number: {Description}
11102 ExpressMailAPIError Error returned from Express Mail API: {Description}
11110 FailedRetrievingEMCommitments Unable to retrieve Express Mail Service Commitments: {Description}
11111 NotEligibleForSundayHolidayDelivery Mailpiece not eligible for Express Mail Sunday/Holiday Delivery Service.
11112 ServiceCommitmentsNotFound There were no Express Mail Service Commitments for the mailpiece.
11113 ServiceCommitmentNotOnSundayHoliday Express Mail Sunday/Holiday Delivery Service not allowed: Service Commitment does not fall on a Sunday or a Holiday.
11114 CannotMeetServiceCommitmentCutOffTime Ship time is past the latest cut-off time to meet Express Mail Service Commitment.
11115 NoSundayHolidayDeliveryToDestination Express Mail Sunday/Holiday Delivery Service is not available to ZIP Code {Zip Code}.
11204 FailedRetrievingConfirmCode Unable to retrieve IMb confirmation code: {Description}
11301 FailedRetrievingLabelNumber Unable to retrieve {Mail Class/Extra Service} number: {Description}
11302 LabelNumberServiceError Error returned from Label Number Service: {Description}
11303 NoLabelNumberReceived Label Number Service did not return a label number.
11304 InvalidLabelNumberReceived Invalid label number received from Label Number Service: {Label Number}
11401 FailedRetrievingBarcodeNumber Unable to retrieve {Description} barcode number.
11402 InternationalLabelAPIError Error returned from International Label API: {Description}
11403 CustomsFormsAPIError Error returned from Customs Forms API: {Description}
11451 FailedRetrievingAccountInformation Unable to retrieve information for account #{Account Number}: {Description}
11452 AccountInformationServiceError Error returned from Account Information Service for account #{Account Number}: {Description}
11453 InvalidValueinAccountInformation Invalid {Value Name} value received for account #{Account Number}.
11501 FailedValidatingAddress Unable to validate address: {Description}
11502 NonDeliverableAddress The address is not a deliverable location according to the US Postal Service.
11503 UnknownDialAZipReturnCode Dial-A-ZIP Server ({Server Name}) has returned an unknown return code of {value}.
11611 DialAZipInvalidZipCode Dial-A-ZIP error: Invalid ZIP Code
11612 DialAZipInvalidStateCode Dial-A-ZIP error: Invalid state code.
11613 DialAZipInvalidCity Dial-A-ZIP error: Invalid city.
11621 DialAZipAddressNotFound Dial-A-ZIP error: Address not found.
11622 DialAZipMultipleMatchesTooAmbiguious Dial-A-ZIP error: Address is too ambiguous.
11803 DHLSortCodeLookupError Failed to retrieve DHL Sort code: {DHL sortcode API error message}.
12001 PurchaseTooSmall Buy transaction must be greater than $10.00.
12002 IndiciumValueZero Indicium value is zero.
12003 VpoTransactionFailed VPO transaction failed ({Status Codes}): {Description}
12004 VpoAdminCallFailed VPO Admin Transaction failed ({Status Codes}): {Description}
12100 UnknownPostageTransactionError The Postage Transaction has returned an unknown error.
12101 AccountNotFound The Certified Intermediary’s account number is invalid.
12103 InactiveAccount The Certified Intermediary’s account is not active.
12104 InsufficientFunds1 The Certified Intermediary’s account does not have enough postage balance to support this transaction.
12115 IndiciumMaxExceeded The indicium postage requested exceeds the account’s limit
12116 InvalidCreditCard Invalid credit card on account.
12117 InvalidCCExpiration The account credit card’s expiration date has passed
12118 InvalidPurchaseAmountLow The purchase amount is too low.
12119 InvalidPurchaseAmountHigh The purchase amount exceeds the account’s purchase limit.
12120 CreditCardFailed The credit card transaction failed.
12121 PurchaseUpdateFailed The update to the account with the credit card information failed.
12124 DatabaseFailure General database error
12125 InvalidRequest The XML Request type is not recognized
12128 InvalidCCDeclined The credit card purchase was declined by the customer’s bank.
12129 InvalidCCReferred The credit card purchase was “referred” by the customer’s bank. Contact the bank.
12130 Unavailable The Postage Server is unavailable.
12131 InvalidCCAddress The address on the credit card is invalid.
12132 CCUnavailable The credit card processing is unavailable.
12133 Locked The account is locked (possibly in use).
12134 AccountHoldFailed The request to hold the account for a transaction failed.
12135 InternetAccessFailure Internet access/communication failure.
12136 AccountIsBusy Account is busy.
12144 InvalidPartnerCustomerId PartnerCustomerID is missing or Invalid.
12201 XmlParseError The XML request cannot be parsed for all required elements. The description provides details on the problem item.
12500 KeyMacCheckFailed The key on the account has been tampered with and no transactions are allowed.
12502 NegativeDollarIndiciumRequest Indicium requests must be positive.
12503 InsufficientFunds2 There is not enough money in the account to produce the indicium.
12505 AccountMacFailed The account information has been tampered with and no transactions are allowed.
12507 IncorrectPassPhrase The Certified Intermediary’s Pass Phrase is incorrect.
12508 IncorrectEmail The email provided is incorrect.
12509 IncorrectChallengeAnswer The challenge answer provided is incorrect.
12514 ReplayDetected The system has detected a duplicate request for postage.
12515 AccountMacCheckFailed The account information has been tampered with and no transactions are allowed.
12525 AccountSuspended The account has been suspended and no transactions are allowed.
12669 PassPhraseReused The new Pass Phrase cannot match up to the four previously used Pass Phrases.
13001 ConfirmReceiptFailed Internal Error: Confirm Receipt transaction failed for label number {0}.
16000 PackagePickupAPIError Package Pickup API error: {0}
16001 FailedCancelingPackagePickup Failed Canceling Package Pickup: {0}
16002 InvalidPackagePickupConfirmation The package pickup with confirmation number {0} does not exist or has been cancelled.
22000 InvalidDHLGMProduct Invalid DHLGM International product specified in the MailClass element.
22001 DestinationCountryNotAllowed Destination country is not allowed for specified product.
22002 MaximumWeightExceeded Maximum weight exceeded for specified product.
22003 DimensionsNotSpecified Dimensions not specified in the MailpieceDimensions data element.
22004 MaximumLengthExceeded Maximum length exceeded for specified product
22005 LengthNotSpecified Length not specified in the MailpieceDimensions data element.
22006 HeightNotSpecified Height not specified in the MailpieceDimensions data element.
22007 WidthNotSpecified Width not specified in the MailpieceDimensions data element.
22008 WeightNotSpecified Weight not specified in the WeightOz data element.
22009 MaximumCombinedDimensionsExceeded Maximum combined dimensions exceeded for specified product.
22010 DestinationCountryNotSpecified Destination country not specified in the ToCountryCode data element.
22011 InvalidAccount Account credentials not specified.
22012 AccountNotEnabledForDHLGM Account not enabled for DHLGM International.
22014 MaximumCommodityValueForCountryExceeded Maximum commodity value exceeded for destination country.
22015 ElementMissing Missing data element: {0}
22016 InvalidShipDate Invalid data specified in ShipDate element
22017 InvalidWeight WeightOz data element cannot be zero.
22018 InvalidCustomsData Invalid data specified in the CustomsInfo element, or CustomsInfo not allowed for product.
22019 CustomsItemsLimitExceeded Too many customs items specified.
22020 NoCustomsItemsSpecified No customs items specified.
22021 InvalidCustomsItem Invalid customs item. Item description: {0}
22022 CustomsWeightExceedsPackageWeight The combined weight of the customs items cannot exceed the value in the WeightOz data element.
22023 DestinationCountryCodeNotFound Could not find country information for specified country code: {0}
22024 StateMissing ToState is required for destination country {0}
22025 PostalCodeMissing Postal Code is required for destination country {0}
22026 PhoneRequiredForParcelDirect ToPhone is required when using GlobalMail Parcel Direct
22027 PhoneNumberTooLong Phone Number for destination country {0} cannot exceed {1}
22028 HSTariffNumberRequired HS Tariff Number is required for each customs item for destination country {0}
22029 ItemCodeTooLong The item code for customs element with description {0} is too long. The limit is 20 characters
22030 DescriptionTooLong The customs item description is limited to 50 characters. The following description is too long {0}
22031 InvalidState The specified state {1} is invalid for specified country {0}
22032 AccountNotAuthorizedForService Account not authorized for requested service: {0}
22033 ErrorGeneratingLabel There was an error when generating the label
60002 InternalLabelServiceError Internal Endicia Label Server Web Service Error: {Error Message}
60003 InvalidSoapRequestFormat The format of the SOAP request is invalid.
60105 FailedCreatingPostageLabel Failed to create postage label.
60106 FailedCreatingCustomsForm Failed to create customs form.
60107 StampLabelNotAllowedForWebMethod A label of type Stamp cannot be created with this web method.
60108 StampRequestNotProcessed Stamp request not processed (account not charged).
60109 StampRequestNotPrinted Stamp request not printed. Account charged but postage not printable.
60110 LabelNotAllowedForOfficialMail Label is not allowed for official mail.
60111 ClientNotAuthorizedForWebMethod Client is not authorized to invoke this web method.
60112 FailedCreatingSCANForm Failed to create SCAN form.
60113 NoShipmentsAddedToSCANForm No shipments were added to the SCAN form.
60115 FailedCreatingPackagePickup Failed to create the package pickup: {0}
60116 NotEnoughShipmentsForPickup Not enough shipments for package pickup.
60118 TransactionsDateSpanTooLarge Transactions date span cannot be greater than 7 days.
60119 FailedRetrievingTransactions Failed retrieving transactions. {0}
60120 FailedRetrievingPackageStatus Failed to retrieve Package Status.
60121 FailedReadingInsuranceRate Failed to read insurance rate: {0}
60200 SCANFormNotFound SCAN form could not be found.
60201 AccountNotQualifiedForPricing Account #{Account Number} is not qualified for {Mail Class} {Pricing} pricing.
60202 AccountNotAuthorizedForWebMethod Account #{0} is not authorized to invoke this Web method.
60501 NoPostageRatesCalculated No postage rates calculated.
60502 FailedCalculatingPostageRates Error calculating postage rates for one or more mail classes: {0}
60505 FailedToCreateAccount Failed to create account. {0}
60506 ContractIdNotValid One or more Contract ID(s) are invalid.
60507 PartnerNotAllowedForZeroPostageStamps Partner - {0} is not allowed to print Zero Postage Stamps.
60508 AccountNotQualifiedForELS This account is not qualified to access Endicia Label Server. Please contact Endicia customer support at (650) 321 2640 x130 or labelserver@endicia.com.
60510 NoMailPiecesToManifest  
60511 ValidationCompareDifference  
60512 PhysicalAddressNotFound Physical Address Does Not Exist.
60513 MailingAddressNotFound Mailing Address Does Not Exist.
60514 CreditCardAddressNotFound Credit Card Address Does Not Exist.
60515 ContractTypeAlreadyExistsForAccount  
60519 EPRCustomFormLabelNotAllowed Endicia Pay-on-Use Return labels are not available for this address
61001 MissingKeyInWebConfig Missing {0} key in web.config file.
61002 InvalidWebConfigValue Invalid value for {0} key in web.config file: {1}
61003 MissingConnectionStringSettings Missing connection string settings for {0} in web.config file.
61103 InvalidColumnInTable Invalid column {0} in {1} table at row #{2}.
61106 CountryCodeDoesNotExist The specified country code does not exist: {0}.
61110 InvalidRestrictionCodeArgument Restriction Code cannot be null or empty.
61111 InvalidRestrictionCodesArgument Restriction Codes cannot be null or empty.
61112 InvalidRestrictionCodesValue Restriction Codes is not valid: {0}
61113 RestrictionCodeDoesNotExist The specified restriction code does not exist: {0}.
61501 InvalidAccountID Account ID {0} is invalid.
61502 WeightExceedsUspsMaximum Weight must be 70 pounds (1120 ounces) or less.
61503 WeightExceedsLimitForMailService Weight is limited to {0} ounces or less for selected mail service.
61510 InvalidLabelDate Label date {0} is invalid.
61511 LabelDateOutOfRange Ship date must be within the next {0} days.
61520 DeclaredValueMustBePositive Declared Value must be greater than $0.00.
61521 DeclaredValueExceedsMaximum Declared value exceeds the {0} maximum allowed for {1}.
61530 NameOrCompanyNameRequired {0}'s name or company name is required.
61531 NoDeliveryAddressLines {0}'s address must contain at least one delivery address line.
61550 NoCustomsInfo Customs Info is required for an international mailpiece.
61552 CustomsItemsExceedLimit Customs Info cannot contain more than {0} customs items.
61554 InvalidCustomsItemQuantity {0} must be a positive numeric value 999999999 or less.
61555 InvalidCustomsItemWeight {0} must be a positive numeric value 1120 or less.
61556 InvalidCustomsItemValue {0} must be a positive numeric value 99999.99 or less.
61557 TotalCustomsValueExceedsLimit Total customs value cannot exceed {0} for {1}.
61559 InvalidNumberCounterMax Number Counter Max must be greater than 0.
61560 InvalidNumberCounter {0} doesn't exist.
61601 WeightExceedsLimitForMailServiceCountry Weight is limited to {0} ounces or less for selected mail service to destination country (Country Code: {1}).
61602 WeightExceedsLimitForContainer Weight is limited to {0} ounces or less for {1}.
61604 OnlinePostageNotAllowedToCountry Online postage is not allowed for selected mail service to destination country (Country Code: {0}).
61701 InvalidAccountIDConfirm Wrong Account ID
61703 InvalidMailType Wrong mail type
61704 InvalidFromZipCode Wrong sender ZIPCode
61705 InvalidToZipCode Wrong addressee ZIPCode
61706 InvalidWeight Weight not authorized
61801 LabelNumberRequestNotValidated {0} has not been validated.
61802 LabelNumberServiceIsBusy The Label Number Service is busy.
61803 FailedOpeningDatabaseConnection1 Failed opening database connection.
61804 FailedOpeningDatabaseConnection2 Failed opening database connection ({0}).
61805 InvalidMailerID Invalid mailer ID: {0}.
61820 DatabaseOperationTimedOut Database operation timed out in {0}.
61821 DatabaseError A database error has occured in {0} ({1}).
61901 InvalidIdentity Invalid services selected for the transaction: {0}.
61902 MailClassNotSupportedForServiceType Mail Class ({0}) cannot be used with Service Type of {1}.
61903 InvalidInputForCheckDigit Number {0} is not valid for calculating check digit.
61904 FailedBuildingLabelNumber Failed building label number for identity {0} in {1}.
61905 FailedCalculatingCheckDigit Failed calculating check digit for Sequential Package ID {0}.
61906 FailedUpdatingLabelNumberTable Failed updating {0} for label number {1} in {2}.
61907 FailedInsertingCustomsDeclarationRecord Failed adding record to Customs Declaration table for label number {0} in {1}.
61908 FailedInsertingCustomsItemRecord Failed adding record to Customs Items table for Customs Declaration ID {0}, Item Number {1} in {2}.
61909 FailedInsertingCustomsUploadRecord Failed adding record to Customs Upload table for Customs Declaration ID {0} in {1}.
61910 InvalidContentsType Invalid contents type: {0}
61911 MaxExtraServiceCodeCountExceeded The number of extra service codes exceeds what system can support.
61912 FailedInsertingChannelType Failed inserting channel type {0}.
63008 InvalidCreditCardCountryCode Invalid credit card country code
63009 InvalidCCPaymentInfo Unable to verify payment information.
63010 UnableToVerifyCCPaymentInfo Invalid payment information. Please check and try again.

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