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What Does the Error Message “Missing or invalid element: CustomsSigner Error encountered.” Mean

Jazva Support Team -

International Shipping - Customs Signer Error

When shipping international orders via USPS, you may sometimes receive an error known as “Missing or invalid element: CustomsSigner Error encountered.”

You will need to go to your Channel’s Profile tab and fill out the name of the person that will appear on the order’s international shipping label as the sender or signer of the customs forms.

  1. From the main menu, go to Setup and select Channels.
  2. Open an existing channel.
  3. Switch to the Profile tab.
  4. Fill out the Customs Signer Name field.


Please ensure that all channels have this field populated in case you have international USPS orders from other channels as well.

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