Understanding Order Statuses

There are several order statuses in Jazva, representing various stages of the order lifecycle or to indicate special circumstances that the order is experiencing.

The 3 main statuses are pending, processing and shipped. Majority of orders go through those 3 self-explanatory statuses. 

Below is the list of all order statuses which applies to invoice statuses as well:

Backorder – an order with an item(s) that is out-of-stock. Once stocks come in, the system will allocate them to the order automatically during the nightly update or can also be performed manually. Deferred orders will also appear with a backorder status.

Cancelled– an order that has been cancelled.

Draft– an order that was entered by an operator and saved as draft order

Hold – an order that has been placed on-hold for various reasons set by the user, can be “released” as needed by the user.

Incomplete – an order that was placed from an external channel with an item(s) that could not be found in Jazva. To continue processing this order, you must link the unknown product to an existing Jazva item or create a new one.

Initiated – an order that was imported from a marketplace but is not ready to be processed yet. This includes orders that are not yet paid on amazon or eBay, or certain FBA orders

Pending – an order ready to be processed as needed, whether that be picked, packed & shipped and payment to be charged.

Preauthrejected – an order wherein the payment did not go through successfully, common for declined credit cards.

Processing – the order is being worked on and prepared for shipping, triggered when the packing slip and/or invoice is printed.

Quote – an order that was submitted to the customer as a quote or proposal only, it is not a final sales order yet. Once a customer accepts the quote and wishes to purchase it, the order can be finalized and converted to have a “pending” status.

Ready – an order that was not completed due to special circumstances such as shopping cart abandonment or if the credit card used does not have sufficient credits to preauthorize during that time. Ready orders can still be continued and processed manually. For basic orders, credit card payments are preauthorized as soon as a customer places an order, and captured when the order is shipped. It is only for cases wherein the customer is part of special tier, that we do not preauthorize cards immediately.

Shipping – the order is ready to be shipped, it was packed but no shipping label was produced yet

Shipped – represents orders that have been shipped.

Waiting – an order that is not ready to be processed as it has not met certain conditions, such as having a payment balance due or having high fraud score.